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Our commitments

The quality approach

The Tourist Office is committed to the national Qualité Tourisme tm quality initiative, in order to provide the best possible customer satisfaction. The Qualité Tourisme mark applies to the entire tourist reception chain. It is a guarantee of trust and quality of service between professionals and visitors.

Our quality policy aims to ensure that the services we provide to tourists, local residents, professionals and elected officials fully meet their needs and expectations.

Numerous resources have been deployed, in terms of both human and material resources. All the Tourist Office’s staff are involved with the management in this process, and are committed to its success.

Obtaining the mark, scheduled for 2024, will demonstrate the know-how of the Tourist Office and fully reward all the staff who invest themselves every day in their mission.

Our commitment to hospitality

The entire Tourist Office team is committed to serving visitors and the local population on a daily basis.

 We promise:

Professionalism, with our staff continually trained to offer you the best possible tourist experience. And because quality is a major concern for our team, we apply the Qualité Tourisme standards on a daily basis, adapting them to the values of our destination.

A sense of welcome and listening with a passionate team for whom advice is second nature.

Sharing with travel advisors who like to take the time to help you discover their region and share their favorites.

Personalized service: advice and suggestions selected just for you! Whether you’re looking for a walk, an activity to discover, a restaurant or accommodation, our advice and suggestions are tailored to your needs.

Accurate, up-to-date information, easily accessible and free of charge.

Printed or downloadable documentation translated into two foreign languages, so you’ll always have everything you need to discover our region.

Your satisfaction is at the heart of our concerns, and we take your opinions and complaints into account.

… and of course, the team’s smile and good humor.

Our green commitments

 Daily actions and consumables management

  • Waste sorting: glass, recyclable and household waste. We sort waste in all our offices.
  • Electricity: we are vigilant about purchasing light bulbs and electrical equipment (we are in the process of requesting an estimate from CCLG). When we leave our workstations, we take care to switch off lights and computers, and to turn off or lower radiators where necessary.
  • Cleaning products: we prefer to buy cleaning and hygiene products that pollute as little as possible. We have chosen a supplier of ecological cleaning products (Savoie Hygiène) and are careful when purchasing our products.
  • Printing: we limit printing by printing only when necessary, on both sides and in black and white, and by replacing paper tools with dematerialized documents (liaison notebooks, lost and found files, etc.).
  • Paper recycling: we keep printed sheets and dated flyers and reuse them as scrap paper.
  • Recycling communication media: we have reused the tarpaulins used to promote the 50th anniversary of the 7 Laux resort to make leather goods, available for sale.
  • Water: we save water thanks to our current plumbing equipment and the replacement of older equipment over time.
  • Furniture: we do our utmost to keep our furniture as long as possible: vigilance, maintenance and repair. In addition, when necessary, we ask other departments in the tourist office and/or in our destinations whether unused furniture can be recovered.
  • Mobility: we encourage our teams to carpool for business trips and training courses, and to use public transport whenever possible.

 Communication media management

  • We assess our quantitative needs in terms of documentation based on consumption in N-1.
  • Printer: we print our documents for the general public at a printer with the “PEFC” label.
  • Our mailings: we send our mail at the Lettre Verte 3 rate.
  • Our e-mails :
    • in our e-mail signatures, we invite readers to print only if necessary
    • internally, we limit the number of e-mails we send by using platforms such as Google Drive for information transfer

 Our visitor awareness campaigns:

  • We provide information on our sensitive areas and protected areas in our brochures (Black Grouse zones indicated on piste maps).
  • Depending on the season, we communicate about sensitive and protected natural areas in partnership with institutional structures (Espace Belledonne, Fédération des Alpages de l’Isère, PNR), in our reception areas, via flyers and poster campaigns.
  • We encourage our visitors to consult the digital versions of our materials: scan the QR codes to access the documentation, take photos of the hiking maps, to limit paper printouts…
  • Inform our visitors about how to get to our areas by public transport (regular lines, on-demand lines and ski lines).
  • We have successfully taken part in the “Partir Ici” project set up by ART to promote local, environmentally-friendly tourism and soft mobility.

 Our awareness-raising campaigns for local professionals:

  • We have successfully joined the “Partir Ici” project set up by ART to promote local, environmentally-friendly tourism and soft mobility.
  • Starting this winter, we’re proposing network meetings for socio-professionals, during which we’ll discuss our sustainable development initiatives and offer support to professionals.

Experiences Living in the area